FAQs & Troubleshooting
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101 Results
- 1Plastic Card Jam
- 2A plastic card error occurs.
- 3Replace Roller
- 4Sending Error (Scan to FTP)
- 5What is Brother iPrint&Scan?
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Load Documents
- 8What driver package format is supported by my Linux distribution?
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Configuring frequently-used scan settings on your computer.
- 11TWAIN errors appear when starting to scan. (Macintosh)
- 12Server Time Out (Scan to FTP)
- 13Can I print from or scan to Android™ Smartphone?
- 14How to identify your Operating System (OS).
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16My Brother machine doesn't feed a card for scanning.
- 17OCR does not work.
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19USB Flash Drive is Full (Scan to USB)
- 20The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 21Reset the network settings to the factory default.
- 22Other Error (Other Error)
- 23Changing scan settings in ControlCenter.
- 24The scanned image is skewed.
- 25Colors in the scanned image are dark.
- 26Printing/ Scanning with a mobile device
- 27Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 28Multifeed
- 29Replace Pad
- 30Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 31Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 32Replace Parts
- 33What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 34Unusable Device (Other Error)
- 35What do the LED indications mean?
- 36I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 37Important points for specifying the scan area (Linux)
- 38All Blank Page Skipped
- 39Rename the File (Scan to USB)
- 40The scan quality is poor.
- 41Out of Memory
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43Scan using XSane or GIMP (Linux)
- 44"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 45Install PaperPort™ 12SE onto Windows 10.
- 46The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 47How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 48Cannot find how to configure the settings to scan from the Control Panel of the machine.
- 49The machine pauses for about 3 seconds between each page when scanning.
- 50The scan speed is too slow.