FAQs & Troubleshooting
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101 Results
- 1Replace Roller
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 5Configuring frequently-used scan settings on your computer.
- 6The machine pauses for about 3 seconds between each page when scanning.
- 7OCR does not work.
- 8I cannot start ControlCenter.
- 9Can I print from or scan to Android™ Smartphone?
- 10Replace Parts
- 11Document Jam
- 12What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 13I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15What driver package format is supported by my Linux distribution?
- 16Other Error (Other Error)
- 17USB Access Error
- 18USB Write-protected
- 19Server Time Out (Scan to FTP)
- 20What is Brother iPrint&Scan?
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22Cannot find how to configure the settings to scan from the Control Panel of the machine.
- 23A plastic card error occurs.
- 24Start key does not work.
- 25My Brother machine doesn't feed a card for scanning.
- 26The document was not fed.
- 27TWAIN errors appear when starting to scan. (Macintosh)
- 28Can not scan a long document.
- 29Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 30Replace Pad
- 31Reset the network settings to the factory default.
- 32Configure the Scan to Email Feature (Linux)
- 33I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 34Install Presto!® BizCard® onto Windows 10.
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 37Load Documents
- 38The machine is in Sleep Mode (power save mode).
- 39The machine is in Offline Mode.
- 40Sending Error (Scan to FTP)
- 41USB Hub Not Supported (Scan to USB) or Other Error
- 42The scan speed is too slow.
- 43My scanned image is missing.
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 46How to identify your Operating System (OS).
- 47Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 48I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 49Authenticate Error (Scan to FTP)
- 50Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)