FAQs & Troubleshooting
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- 1The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 2(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3How do I transfer label or slip templates?
- 4How do I transfer label templates with P-touch Transfer Express?
- 5How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 6How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 9While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 10How to identify your Operating System (OS) for Windows or Mac
- 11My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 12Where can I find my Brother printer's serial number?
- 13I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 14I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 15(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 16The tape got jammed or stuck in the printer.
- 17The fabric tape became detached after washing.
- 18The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 19When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 20Printing is not possible. (USB connection)
- 21How is the print head cleaning cassette used?
- 22Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 23I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 24Installing the LPR driver and CUPS wrapper driver (Linux®)
- 25Creating a label with GIMP (Linux®)
- 26Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 27The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 28The message "Appropriate cassette not installed." is displayed. What should I do?
- 29I cannot print from RedHat or CentOS. (Linux®)
- 30(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 31Can I set a different media width when using an OpenOffice template? (Linux®)
- 32The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 33How to open the Devices and Printers window
- 34Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 35What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 36How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 37I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 38How to print in high resolution mode using an HG tape
- 39Where can I download the latest P-touch Editor for Mac?
- 40How do I create an ID label using a template? (P-touch Editor 5.x for Windows)
- 41I am using AppArmor and I cannot print. (for Ubuntu and openSUSE) (Linux®)
- 42Some of the print options in OpenOffice do not work. (Linux®)
- 43Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 44The continuous tape length is about 100 mm regardless of the OpenOffice tape template settings. (Linux®)
- 45I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 46How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 47How do I use a template? (P-touch Editor 5.1 for Mac)
- 48How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 49"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 50Can I print from any software other than P-touch Editor? (for Windows)