FAQs & Troubleshooting
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105 Results
- 1The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 2How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 4Where can I find my Brother printer's serial number?
- 5I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 8How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 9How do I transfer label templates with P-touch Transfer Express?
- 10Printing is not possible. (USB connection)
- 11How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 12The fabric tape became detached after washing.
- 13(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 14How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 15I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 16How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 17How to identify your Operating System (OS) for Windows or Mac
- 18Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 19(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 20Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 21How to open the Devices and Printers window
- 22I want to know how to use P-touch Editor. (P-touch Editor 5.1 for Mac)
- 23How to delete the registry information and files related to the printer driver
- 24How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 25(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 26How do I stop printing immediately?
- 27The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 28How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 29How do I create an ID label using a template? (P-touch Editor 5.x for Windows)
- 30Why do stripes appear on my label?
- 31How to create a label containing a bar code/QR code (P-touch Editor 5.1 for Mac)
- 32How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.1 for Mac)
- 33Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 34How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 35How do I change the size of characters?
- 36The message "The cassette is incorrect." is displayed. (P-touch Editor 3.x for Mac)
- 37How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 38How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.0 for Mac)
- 39The printed label contains blank horizontal lines.
- 40I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 41The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 42(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 43How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 44How can I print without displaying the print monitor screen?
- 45Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 46Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 47How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 48The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 49The top and base layers of the laminated tape are misaligned.
- 50I connected multiple printers of the same model to one computer but can only print from one of them.