FAQs & Troubleshooting
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- 1Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 2I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 3Where can I download the latest P-touch Editor for Mac?
- 4How to insert paper
- 5How do I create and transfer templates? (for Mac)
- 6The side margins are incorrect.
- 7My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 8How to open the Devices and Printers window
- 9This printer is not detected when establishing a Bluetooth® connection.
- 10Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 11What Android™ mobile application can I use?
- 12How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 13The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 14How do I transfer label templates with P-touch Transfer Express?
- 15Printing is not possible. (USB connection)
- 16Uninstalling the printer driver (Linux®)
- 17Installing a CA certificate
- 18How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 19Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 20How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 21How do I clean the platen roller?
- 22I cannot connect my printer to a Windows 11 computer via USB.
- 23Where can I find my Brother printer's serial number?
- 24I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 25I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.
- 26Printing from an Android™ device
- 27What iOS mobile application can I use?
- 28How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 29Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 30How to charge the rechargeable Li-ion battery
- 31The printer does not turn on, so I cannot print.
- 32I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 33Installing the CUPS wrapper/LPR printer driver (Linux®)
- 34Some of the print options in OpenOffice do not work. (Linux®)
- 35The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 36The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 37How do I connect the printer and my mobile device via Bluetooth®?
- 38There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 39How do I uninstall the printer driver?
- 40How to delete the registry information and files related to the printer driver
- 41How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 42The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 43How to set up the printer
- 44The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 45How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 46I connected multiple printers of the same model to one computer but can only print from one of them.
- 47How do I connect the printer to my computer using a USB cable?
- 48I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 49I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 50I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)