FAQs & Troubleshooting
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216 Results
- 1Where can I find the IP addresses of my computer and the printer?
- 2How do I connect the printer to my computer via Wi-Fi® using an access point?
- 3Installing the software
- 4What Android™ mobile application can I use?
- 5Where can I download Brother iPrint&Label? (iPrint&Label)
- 6The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 7I cannot print using a HSe cassette.
- 8P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 9I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 10Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12What is P-touch Library?
- 13How do I transfer label templates with P-touch Transfer Express?
- 14How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 15Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 16My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 17I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 18Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 19Power Supply
- 20How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 21Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.7 or greater
- 22P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 23Using the Printer Setting Tool (for Mac)
- 24I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 25Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 26I cannot print using FLe tape and get an error message.
- 27Where can I download the latest P-touch Editor for Mac?
- 28How do I set a tape cassette?
- 29Open LBX files created in P-touch Editor in Pro Label Tool
- 30When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 31I cannot connect my machine to the wireless network.
- 32The label does not cut well.
- 33How to install the rechargeable Li-ion battery (optional)
- 34(Video) How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 35(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 36Changing your printer’s network settings (IP address, Subnet mask and Gateway) using the BRAdmin Light utility
- 37How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 38(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 39How can I connect my printer wirelessly?
- 40Can I set the printer to turn on its wireless LAN settings when I turn on the printer? (for Windows)
- 41Where can I find the printer's network settings, such as IP address?
- 42Poor print quality when printing on narrow labels. (iPrint&Label)
- 43Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 44What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 45The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 46Why does this app ask me to allow the access to "Device internal storage", "Camera" or "Contacts"?
- 47The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 48Can I change the barcode settings like barocde size? (iPrint&Label)
- 49How do I update the firmware?
- 50I cannot find the Brother machine on my wireless network connection. (iPrint&Label)