FAQs & Troubleshooting
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194 Results
- 1Can I check the printer's usage log?
- 2How can I connect the printer and my Apple mobile device wirelessly?
- 3The printer stops while printing, or the tape is cut in the middle of the text.
- 4Using the Printer Setting Tool (for Windows)
- 5My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6How do I connect the printer to my computer via Wi-Fi®?
- 7I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 8P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 9I cannot print using a HSe cassette.
- 10When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 11The label does not cut well.
- 12Using the Device Settings (for Windows)
- 13Where can I download the latest P-touch Editor for Mac?
- 14Installing the software
- 15Where can I download Brother iPrint&Label? (iPrint&Label)
- 16How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 17Using the P-touch Utility (for Mac)
- 18Where can I find my Brother printer's serial number?
- 19I cannot establish a connection using Wireless Direct.
- 20How can I minimize the margin from the start or end of the label when printing? (iPrint&Label)
- 21Can I create a label with time&date? (iPrint&Label)
- 22When the NFC reader of my Android™ device is tapped against the NFC logo on the P-touch, the device is recognized but cannot connect to the P-touch.
- 23The paper settings specified from the server computer are not reflected on the client computer.
- 24How to identify your Operating System (OS) for Windows or Mac
- 25Using the Communication Settings (for Windows)
- 26Can I print out the printer settings?
- 27Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 28(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 29How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 30When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 31How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 32Can I use the app with my iPad? (iPrint&Label)
- 33I cannot install the printer driver and P-touch Editor 5.x. P-touch Editor Lite is open.
- 34My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 35Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 36What options are available for label feeding and cutting?
- 37"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 38I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 39How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 40Where can I find the IP addresses of my computer and the printer?
- 41When I try to print the printer information, the red lamp flashes and the print does not start.
- 42Why are there a greater number of label templates when a device is on-line versus off-line? (iPrint&Label)
- 43I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 44If I receive a telephone call or text message during printing, can I continue to print? (iPrint&Label)
- 45Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 46Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 47Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite)
- 48How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 49Printing is not possible. (P-touch Editor5.3 for Mac)
- 50Printing is not possible. (USB connection)