FAQs & Troubleshooting
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277 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4What is Brother iPrint&Scan?
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6Can I print from or scan to Android™ Smartphone?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Combine multiple scanned documents into a single file with PaperPort™
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Ink Box Full / InkBox Full
- 14No Paper Fed
- 15"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 16How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 17Improve poor print quality.
- 18Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 19(Video) Load A4/Letter paper
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21I still receive the error message "Paper Jam" after I removed the jammed paper.
- 22When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 23Where is the USB port on the machine?
- 24Paper Jam
- 25Refill Ink
- 26The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 27Protect your Brother machine against unauthorised access over the network
- 28I cannot make borderless prints.
- 29I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 30Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 31Configure a cover page for PC-FAX.
- 32Cover is Open
- 33I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 34Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 35Set up your Brother machine on a wireless network.
- 36Load paper in the paper tray
- 37A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 38Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 39Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 40Change the number of times my Brother machine rings before it answers.
- 41The printer status is Offline or Paused.
- 42(Video) Fill the ink tanks
- 43Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 44The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 45Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 46Unable to Print XX
- 47Scan and save a document in PDF format for Windows (Scan to File)
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49I cannot print using my Brother machine on a wireless network (Mac)
- 50Connect your Brother machine to your mobile device via a wireless router or access point.