FAQs & Troubleshooting
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292 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3What is Brother iPrint&Scan?
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Replace Toner
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Jam Tray 1 / Jam Tray 2
- 9Replace Drum
- 10Curled or wavy
- 11My Brother machine could not be found over the network when I installed drivers on my PC.
- 12A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14I cannot print using my Brother machine on a wireless network (Windows)
- 15Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 16Replace Belt
- 17Replace WT Box
- 18Load paper in the paper tray
- 19I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 20Easy Scan to E-mail
- 21Delete print jobs from the print queue.
- 22Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 23Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27The printer status is Offline or Paused.
- 28I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 29Document Jam
- 30Turn the Toner Save Mode on or off.
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32Configure and use the Scan to FTP feature
- 33How to identify your Operating System (OS).
- 34The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 35Print the received faxes that are stored in memory. (Fax Storage)
- 36Wrinkle
- 37Add your Brother machine with AirPrint (macOS)
- 38What driver package format is supported by my Linux distribution?
- 39Cannot print after a Windows 10 update (June 2020)
- 40Wireless setup is requesting a WPS PIN to complete the setup
- 41Printing/ Scanning with a mobile device
- 42Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 43Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 44The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 45I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 46I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 47Receive faxes on the computer for Windows (PC-FAX Receive)
- 48Tray 2 Error
- 49My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.