FAQs & Troubleshooting
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162 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2(Video) Paper is Jammed inside the Machine
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 5(Video) Paper is Jammed in the MP tray
- 6(Video) Document is Jammed in the Top of the ADF Unit
- 7Vertical colored streaks or bands appear on the page
- 8(Video) Set up your Brother machine
- 9The printer status is Offline or Paused.
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11Export an address book and import it to another machine
- 12Cannot print after a Windows 10 update (June 2020)
- 13Firewall port requirements of the Scan Key Tool (Linux)
- 14(Video) Document is Jammed under the Document Cover
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16My Brother machine could not be found over the network when I installed drivers on my computer.
- 17(Video) Paper is Jammed in the Manual Feed Slot
- 18How to identify your Operating System (OS).
- 19(Video) Paper is Jammed in the Back of the Machine
- 20(Video) Paper is Jammed in the Paper Tray
- 21In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 22Add your Brother machine with AirPrint (macOS)
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24What driver package format is supported by my Linux distribution?
- 25Wireless setup is requesting a WPS PIN to complete the setup
- 26Delete print jobs from the print queue.
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28Change the printer driver settings (Windows)
- 29I cannot connect my machine to a Windows 11 computer via USB.
- 30I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 31When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 32I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 33Check the remaining ink or toner level (Linux)
- 34Set Telephone Line Compatibility for Interference and VoIP Systems
- 35I cannot print on a wireless (Wi-Fi) network (Mac)
- 36How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 37(Video) Remove Small Scraps of Paper Jammed in the ADF
- 38Install the Brother Mobile Connect application (for mobile device)
- 39Protect your Brother machine against unauthorised access over the network
- 40I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 41Storage Full
- 42Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44The driver installation finished successfully but I cannot print. (Linux)
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 47Reset the Drum Counter
- 48Open the Status Monitor (Windows)
- 49What is the Network Shared printing?
- 50Adjust color settings by using the custom setting in the printer driver (Windows only)