FAQs & Troubleshooting
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366 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 6My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8I still receive the error message "Paper Jam" after I removed the jammed paper.
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10I cannot find some option in the Printing preferences. (For Windows)
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12Printing/ Scanning with a mobile device
- 13What is Brother iPrint&Scan?
- 14Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 15When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 16Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 17I cannot start ControlCenter4.
- 18Can I print from or scan to Android™ Smartphone?
- 19The printer status is Offline or Paused.
- 20One or more of my colors are not printing (blank).
- 21How do I load paper?
- 22I cannot print using my Brother machine on a wireless network (Windows)
- 23Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 24Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 25Unable to Print 3X
- 26Change the printer driver settings (Windows/macOS)
- 27Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 28Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 29Can I transfer faxes to the PC when my machine has a mechanical problem?
- 30How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 31When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 32Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 33Load envelopes into my machine
- 34I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 35Add your Brother machine with AirPrint (macOS)
- 36Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 37Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 38Print a web page from iPrint&Scan when using an Android™ mobile device.
- 39Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 40Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 41The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 42I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 43Unable to Scan AX
- 44Unable to Print 7X
- 45How do I know which receive mode to select?
- 46I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 47Ink Low
- 48When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 49Wrong Paper Size
- 50When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?