FAQs & Troubleshooting
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334 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 7The printer status is Offline or Paused.
- 8I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 11Can I print from or scan to Android™ Smartphone?
- 12Where can I find the ink cartridges for my new Brother machine?
- 13Load paper in the paper tray
- 14Which E-mail packages are compatible with ControlCenter3?
- 15What driver package format is supported by my Linux distribution?
- 16Change the number of times my Brother machine rings before it answers.
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18Scan and save a document in PDF format (Scan to File)
- 19I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 20I cannot print using my Brother machine on a wireless network (Mac)
- 21ControlCenter3 displays a blank screen at startup (Windows)
- 22Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 23Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 24How to identify your Operating System (OS).
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26Where can I get FaceFilter Studio and what can I do with this application?
- 27I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 28Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 29I still receive the error message "Paper Jam" after I removed the jammed paper.
- 30Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 31The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 32How do I know which receive mode to select?
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34No Paper Fed
- 35Forward a fax to another fax machine when my machine has a mechanical problem.
- 36When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 37The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 38Install PaperPort™ 12SE / 14SE onto Windows 10.
- 39I updated the Web BRAdmin and cannot enable the logging function.
- 40I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 41Scan a document from a Windows Vista application
- 42I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 43Cannot print after a Windows 10 update (June 2020)
- 44Wireless setup is requesting a WPS PIN to complete the setup
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Enable the Brother machine's network interface.
- 47Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 48Will my settings and stored faxes remain in the machine's memory if I turn the machine off?
- 49Print a web page from iPrint&Scan when using an Android™ mobile device.
- 50Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?