FAQs & Troubleshooting
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374 Results
- 1How do I load paper?
- 2Can I print from or scan to Android™ Smartphone?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 7Change the number of times my Brother machine rings before it answers.
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 10Store a Speed Dial number from my Brother machine's Caller ID History.
- 11Print using only the black ink cartridge when the Color cartridges have run out.
- 12Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 13Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 14What is Brother iPrint&Scan?
- 15Printer Locked
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 19Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 20Can I restrict access to certain operations on my Brother machine?
- 21What is Distinctive Ring and how do I program it?
- 22Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 23How do I know which side up my photo paper should be in the tray?
- 24One or more of my colors are not printing (blank).
- 25The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 26I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 27Scan a document into PaperPort™ using the TWAIN driver
- 28Can I transfer faxes to the PC when my machine has a mechanical problem?
- 29Why doesn't the machine answer when receiving a call?
- 30I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 31I cannot print using my Brother machine on a wireless network (Mac)
- 32I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 33Connect your Brother machine to your mobile device via a wireless router or access point.
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Protect your Brother machine against unauthorised access over the network
- 36A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 37The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 38Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 39Print a web page from iPrint&Scan when using an Android™ mobile device.
- 40Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 41I still receive the error message "Paper Jam" after I removed the jammed paper.
- 42The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 43Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 44The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 45Unable to Scan AX
- 46The printer status is Offline or Paused.
- 47Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 48Document Jam
- 49Paper Jam
- 50Replace Ink