FAQs & Troubleshooting
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138 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2(Video) Set up your Brother machine
- 3Document Jam
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Check the Print Quality
- 6One or more of my colors are not printing (blank).
- 7The scanning speed is slow when scanning from my machine. (Windows)
- 8Replace Ink
- 9Install the Brother Mobile Connect application (for mobile device)
- 10Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 11Ink Low
- 12Cannot Detect
- 13What is the default password for my BRAdmin or Web Based Management?
- 14When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 15Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17How Brother inkjet printers measure remaining page yields
- 18Set up your Brother machine on a wireless network (Windows/macOS)
- 19I cannot print on a wireless (Wi-Fi) network (Windows)
- 20Check the Print Alignment from Your Brother Machine
- 21Enable the Brother machine's network interface.
- 22Cannot Detect Ink Volume
- 23Install Starter Ink
- 24The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 25How to identify your Operating System (OS).
- 26Cannot Scan XX or Unable to Scan XX
- 27The printer status is Offline or Paused.
- 28Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 29I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 30I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 31I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 32Export an address book and import it to another machine
- 33The driver installation finished successfully but I cannot print. (Linux)
- 34I cannot print on a wireless (Wi-Fi) network (Mac)
- 35Wrong Ink Cartridge
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37No Paper / No Paper Fed/ No Paper Fed [Tray 1/2/3]
- 38Reset the Network Settings to Factory Default
- 39What is the recommended paper?
- 40Print the Network Configuration Report
- 41I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 42When I print images, the quality is not good (Linux)
- 43Open the Status Monitor (Windows)
- 44Print using only the black ink cartridge when the Color cartridges have run out.
- 45Printer Jam or Paper Jam
- 46What is the default password for my Brother machine?
- 47I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 48Configure and use PC-FAX (CUPS) (Linux)
- 49Configure the Scan to Email Feature (Linux)
- 50Delete a network scanner entry. (Linux)