FAQs & Troubleshooting
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174 Results
- 1I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 2Can I print from DOS applications?
- 3I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 4Cannot print after a Windows 10 update (June 2020)
- 5Delete print jobs from the print queue.
- 6Can I print from or scan to Android™ Smartphone?
- 7Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 8I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10I cannot print from my computer via USB.
- 11Check the IP addresses of your PC and the Brother machine
- 12When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 13I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 14Configure and use PC-FAX (CUPS) (Linux)
- 15I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 16What is the Network Shared printing?
- 17Verify if the Brother machine has a dial tone
- 18How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 19Does NC-2200w work with Windows Vista?
- 20I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 21Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 22The machine does not print anything.
- 23Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 24The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 25Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 26I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 27I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 28The paper is skewed when it's printed.
- 29I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 30I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 31I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 32What is a "Generic PCL Driver"?
- 33What can happen if the wrong paper is used in your machine.
- 34When trying to print from Mac OS® X the print queue is stopped.
- 35When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 36I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 37I'm using Macintosh. What is the PreScan option used for?
- 38Configure the Scan to Email Feature (Linux)
- 39Scan using XSane or GIMP (Linux)
- 40The downloaded driver's name is different from my machine's name. (Linux)
- 41The driver installation finished successfully but I cannot print. (Linux)
- 42When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 43Command List of brscan. (Linux)
- 44Important points for specifying the scan area (Linux)
- 45Uninstall the scanner driver. (Linux)
- 46Configure scan settings without administrator privileges (Linux)
- 47All print jobs are aborted and nothing is printed. (Linux)
- 48To install the printer driver easily using a tool. (Linux)
- 49Windows 10 Support Information
- 50How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)