FAQs & Troubleshooting
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214 Results
- 1When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 4Can I print from or scan to Android™ Smartphone?
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 8When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 9I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11How to identify your Operating System (OS).
- 12The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 13Change the printer driver settings (Windows/macOS)
- 14The printer status is Offline or Paused.
- 15Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 17Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 18When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 19When trying to print from Mac OS® X the print queue is stopped.
- 20I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 21Pre-Required Procedures (Linux)
- 22Open the Control Panel (For Windows)
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 25How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 26I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 27I'm using Windows XP. I cannot scan with the USB cable.
- 28I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 29Configure and use the Scan Key Tool (Linux)
- 30The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 31When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 32How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 33I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 34Windows 10 Support Information
- 35Delete print jobs from the print queue.
- 36The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 39Functions supported in the Windows 7 built-in drivers
- 40I can print but cannot scan via network. (For Macintosh)
- 41When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 42My Brother machine misfeeds paper.
- 43I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 44When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 45In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 46Scan a document in Mac OS X 10.6.
- 47Scan a document from a Windows XP application
- 48The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 49Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 50The link icon for Outlook Express is not displayed in PaperPort®. What should I do?