FAQs & Troubleshooting
Popular |
348 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Scan multiple pages into one file instead of each scan being saved as a separate file.
- 6White spots or black spots at 94 mm (3.7 in.) intervals
- 7REPLACE DRUM
- 8Hollow print
- 9Can I print from or scan to Android™ Smartphone?
- 10Store numbers on my Brother machine for easy dialing from the control panel. (For users who installed the Internet fax feature into their Brother machines.)
- 11Curled or wavy
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14Cannot print after a Windows 10 update (June 2020)
- 15Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 16Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 17Can I use voice mail on the same line as my Brother machine?
- 18I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 19How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 20When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 21JAM DUPLEX
- 22Jam Rear
- 23Black toner marks across the page
- 24Reset the network settings to the factory default (video instructions).
- 25Reset the network settings to the factory default (video instructions available)
- 26Turn the Toner Save mode on or off
- 27Clear the "Scanner Locked" error message.
- 28The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 29My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 30I cannot send a fax using PC-FAX (Windows 10)
- 31Wireless setup is requesting a WPS PIN to complete the setup
- 32When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34Combine multiple scanned documents into a single file with PaperPort™
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 38How to identify your Operating System (OS).
- 39The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 40The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 41Change or delete an existing One Touch or Speed Dial number.
- 42Duplex Disabled
- 43My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 44Print both sides of paper or a booklet automatically
- 45Set up my Brother machine to forward the received faxes to another location.
- 46I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 47MANUAL FEED
- 48I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 49Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 50Drum End Soon