FAQs & Troubleshooting
![]() |
Popular |
288 Results
- 1Load paper.
- 2I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 5How can I improve poor print quality ?
- 6Can I print from or scan to Android™ Smartphone?
- 7I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 8I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 9When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 10I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 11Can I transfer faxes in the MFC's memory to the PC?
- 12Why doesn't the machine answer when receiving a call?
- 13My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 16Scan and save a document in PDF format (Scan to File)
- 17Does NC-2200w work with Windows Vista?
- 18The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 19I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 20Scan multiple pages into one file instead of each scan being saved as a separate file.
- 21Which E-mail packages are compatible with ControlCenter3?
- 22When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 23Printing on thick paper or transparencies.
- 24Can I reduce the size of a received fax on this machine?
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 27I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 28When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 29How do I check if the MFC has faxes in its memory?
- 30How do I clean white or black spots on printed documents?
- 31When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 32I'm using Macintosh®. What are the settings in the Scanner window used for?
- 33I'm using Macintosh. What is the PreScan option used for?
- 34ControlCenter3 displays a blank screen at startup (Windows)
- 35The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 36The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 37Can I set my Brother machine to forward the faxes I receive to another location?
- 38I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 39What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 40How do I check if the MFC has faxes in its memory when it has a mechanical problem?
- 41"Paper Jam Rear" error appears on the LCD. What should I do?
- 42"Paper Jam Tray" error appears on the LCD. What should I do?
- 43Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 44How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 45I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 46My FAX/MFC will not Dial. Why?
- 47I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 48Pre-Required Procedures (Linux)
- 49The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 50How do I load legal size paper in the paper tray?