FAQs & Troubleshooting
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126 Results
- 127/06/2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 227/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 301/06/2023Delete print jobs from the print queue.
- 416/05/2023I cannot print from my computer via USB.
- 527/03/2023Change the printer driver settings (Windows/macOS)
- 627/03/2023The printer status is Offline or Paused.
- 715/02/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 814/02/2023Scan a document in Windows 8 and Windows 10.
- 913/12/2022How to identify your Operating System (OS).
- 1015/11/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 1120/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 1209/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 1320/04/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 1401/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 1510/11/2021Open the Control Panel (For Windows)
- 1616/07/2020Cannot print after a Windows 10 update (June 2020)
- 1714/06/2019Windows 10 Support Information
- 1817/10/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 1901/04/2016I'm using Macintosh. What is the PreScan option used for?
- 2025/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 2125/03/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 2225/03/2016Can I print from or scan to Android™ Smartphone?
- 2325/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 2424/03/2016Is my Brother machine compatible with third party print servers?
- 2524/03/2016I cannot scan via USB. (Mac OS X)
- 2624/03/2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 2724/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 2821/04/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 2920/11/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 3025/09/2014I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 3119/09/2014Why doesn't my Brother machine have a dial tone?
- 3205/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 3317/02/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 3427/01/2014I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 3527/01/2014I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 3627/01/2014I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 3727/01/2014How can I improve poor print quality?
- 3827/01/2014What is the "Station ID" and how do I set it?
- 3927/01/2014How can I print envelopes?
- 4020/01/2014How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 4117/01/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 4217/01/2014Scan an image and insert it in a Windows XP application
- 4317/01/2014Scan a document from a Windows XP application
- 4426/11/2013I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 4517/05/2013Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 4617/05/2013Windows 7 Support Information
- 4713/05/2013How can I clear the "CHECK CARTRIDGE" error message?
- 4810/05/2013Why doesn't the machine answer when receiving a call?
- 4910/05/2013My FAX/MFC will not Dial. Why?
- 5025/04/2013Verify if the Brother machine has a dial tone