FAQs & Troubleshooting
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- 1How do I know which side up my photo paper should be in the tray?
- 2I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 5I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 6Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 7Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 8Can I set my Brother machine to forward the faxes I receive to another location?
- 9Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13Scan and save a document in PDF format (Scan to File)
- 14I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 15The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 16Which E-mail packages are compatible with ControlCenter3?
- 17Can third party ink be used to refill the ink cartridges?
- 18When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 19How do I clear the message "PAPER JAM" from the display?
- 20What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 21Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 22I'm using Macintosh. What is the PreScan option used for?
- 23How do I load paper?
- 24The driver installation finished successfully but I cannot print. (Linux)
- 25Important points for specifying the scan area (Linux)
- 26What driver package format is supported by my Linux distribution?
- 27Pre-Required Procedures (Linux)
- 28ControlCenter3 displays a blank screen at startup (Windows)
- 29I cannot make borderless prints.
- 30How to identify your Operating System (OS).
- 31Locate files scanned with ControlCenter3 (For Windows)
- 32Change the printer driver settings (Windows/macOS)
- 33The printer status is Offline or Paused.
- 34When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 35I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 36Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 37Can I use voice mail on the same line as my Brother machine?
- 38How do I clear the message "INK EMPTY" from the display?
- 39What is the BRAdmin Professional software used for?
- 40I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 41Windows 10 Support Information
- 42The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 43How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 44Open the Control Panel (For Windows)
- 45Scan a document in Mac OS X 10.6.
- 46I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 47Configure the Scan to Email Feature (Linux)
- 48The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 49When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 50When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)