FAQs & Troubleshooting
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- 1I'm using Macintosh®. What are the settings in the Scanner window used for?
- 2Delete print jobs from the print queue.
- 3Can I print from or scan to Android™ Smartphone?
- 4Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 5Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7The edge of glossy paper is smudged.
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9Can third party ink be used to refill the ink cartridges?
- 10When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 11I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12When I print, the pages are smudged with ink. What should I do?
- 13Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 15How do I print on an envelope?
- 16The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 17Open the "Scanners and Cameras" and Properties.
- 18How to identify your Operating System (OS).
- 19The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 20The printer status is Offline or Paused.
- 21Scan and save a document in PDF format (Scan to File)
- 22I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 23When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 24I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 25When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 26When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 27Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 28Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 29Send a fax using PC-FAX with LPD/LPRng (Linux)
- 30To install the printer driver easily using a tool. (Linux)
- 31The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 32Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 33The Printer Driver doesn't show the resolution of my prints, what do the Driver settings mean in terms of resolution?
- 34When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 35I am experiencing problems sending a fax, what can I do?
- 36Is there any way to reduce Ink consumption?
- 37What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 38Print command (LPR) (Linux)
- 39Important points for specifying the scan area (Linux)
- 40I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 41Change the printer driver settings (Windows/macOS)
- 42I cannot print from my computer via network. (For Macintosh)
- 43Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 44How do I clear Machine Error 46?
- 45Why doesn't my Brother machine have a dial tone?
- 46I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 47I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 48I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 49Change the user interface of ControlCenter3
- 50Which E-mail packages are compatible with ControlCenter3?