FAQs & Troubleshooting
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234 Results
- 1Is my Brother machine compatible with Windows Vista?
- 2I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 4Change the printer driver settings (Windows/macOS)
- 5Where is the USB port on the machine?
- 6I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 7How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 10The keys on the control panel do not respond.
- 11Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 12When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 13I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 14The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 15Firewall port requirements of the Scan Key Tool (Linux)
- 16ControlCenter3 displays a blank screen at startup (Windows)
- 17Delete print jobs from the print queue.
- 18The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 19Locate files scanned with ControlCenter2 (For Macintosh)
- 20Locate files scanned with ControlCenter3 (For Windows)
- 21Configure a cover page for PC-FAX.
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 24The printer status is Offline or Paused.
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 27Can third party ink be used to refill the ink cartridges?
- 28When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 29Is there any way to reduce Ink consumption when printing from my computer?
- 30I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 31I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 32I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 33I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 34I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 35Configure and use PC-FAX (CUPS) (Linux)
- 36Configure and use the Scan Key Tool (Linux)
- 37Paper size settings are unavailable when I print from OpenOffice (Linux)
- 38Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 39Large characters are printed incorrectly. (Linux)
- 40The driver installation finished successfully but I cannot print. (Linux)
- 41I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 42When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 43How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 44Configure scan settings without administrator privileges (Linux)
- 45I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 46A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 47Send a PC-FAX
- 48Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 49The ink cartridges run out very quickly. Is there any reason for that?
- 50Create or view a XML Paper Specification document