FAQs & Troubleshooting
![]() |
Popular |
245 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 3How do I load paper?
- 4How do I load 10 x 15 Glossy paper into my machine?
- 5Can I use voice mail on the same line as my Brother machine?
- 6Can I print from or scan to Android™ Smartphone?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8How do I clear Machine Error 46?
- 9I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 13When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 14Can I print a report that will show all of my Speed Dial and Group numbers?
- 15Can third party ink be used to refill the ink cartridges?
- 16Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 19ControlCenter3 displays a blank screen at startup (Windows)
- 20The printer status is Offline or Paused.
- 21The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 22Scan multiple pages into one file instead of each scan being saved as a separate file.
- 23When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 24How do I clear the message "PAPER JAM" from the display?
- 25Can I still receive faxes or calls when the machine is switched off?
- 26What does "COMM.ERROR" on the LCD display mean?
- 27I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 28Configure the Scan to Email Feature (Linux)
- 29What driver package format is supported by my Linux distribution?
- 30How to identify your Operating System (OS).
- 31Locate files scanned with ControlCenter3 (For Windows)
- 32How long will my Brother machine store received faxes in memory when it is out of paper or one of its ink cartridges needs to be replaced?
- 33I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 34Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 35I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 36I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 37When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 38One or more of my colors are not printing (blank). What can I do?
- 39Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 40When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 41What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 42What is the "Station ID" and how do I set it?
- 43I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 44When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 45How do I print envelopes?
- 46Why can't I print when an ink cartridge is empty?
- 47I cannot make borderless prints.
- 48The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 49Verify if the Brother machine has a dial tone
- 50I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.