FAQs & Troubleshooting
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212 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2(Video) Load A5 long edge paper
- 3Jam Inside
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5(Video) Load A5 short edge/A4/Letter paper
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 9Replace Drum
- 10Replace Toner
- 11I can print but cannot scan via network. (For Windows)
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13Can I print from or scan to Android™ Smartphone?
- 14I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18Load paper in the paper tray
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22Jam Tray
- 23The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 24Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 25Confirm that a FAX I sent was received correctly.
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 29Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 30What is Brother iPrint&Scan?
- 31Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 32Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 33Select Receive mode.
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35Change the printer driver settings (Windows/macOS)
- 36Drum !
- 37Out of Memory
- 38Set up your Brother machine on a wireless network.
- 39I cannot print using my Brother machine on a wireless network (Windows)
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 42Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 43Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 44Print a web page from iPrint&Scan when using an Android™ mobile device.
- 45Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 46Open the "Scanners and Cameras" and Properties.
- 47Print Unable or Print Unable XX
- 48Fuser Error or Self-Diagnostic
- 49TONER ENDED
- 50No Toner