FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed in the Manual Feed Slot
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5The printer status is Offline or Paused.
- 6Install the Brother Mobile Connect application (for mobile device)
- 7Toner Error
- 8Adjust color settings by using the custom setting in the printer driver (Windows only)
- 9(Video) Paper is Jammed in the Paper Tray
- 10I cannot print using my Brother machine on a wired network (Windows/macOS)
- 11Wrong Toner Cartridge
- 12Delete print jobs from the print queue.
- 13Cannot Print ##
- 14No Toner
- 15Correct the Color Printing
- 16The color of your printouts is not what you expected
- 17Drum !
- 18What is the recommended paper?
- 19Add your Brother machine with AirPrint (macOS)
- 20Cannot print after a Windows 10 update (June 2020)
- 21I cannot print on a wireless (Wi-Fi) network (Mac)
- 22Enable the Brother machine's network interface.
- 23Discover the MAC address of the Brother network card
- 24Condensation
- 25Toner Low
- 26Out of Memory
- 27(Video) Paper is Jammed inside the Machine
- 28Can I use non-Brother or third party supplies with the Brother machine?
- 29Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 30What is the default password for my Brother machine?
- 31I cannot print full-page photos or images using Email Print.
- 32I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34Where can I download Brother iPrint&Scan application for Mac?
- 35Wireless setup is requesting a WPS PIN to complete the setup
- 36I cannot print on a wireless (Wi-Fi) network (Windows)
- 37Media Mismatch
- 38My Brother machine could not be found over the network when I installed drivers on my computer.
- 39(Video) Set up your Brother machine
- 40The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 41Change the printer driver settings (Windows)
- 42Cartridge Error
- 43Ghosting images
- 44Can I send a print job to multiple machine email addresses using Email Print?
- 45Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 46When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 47A security warning appears when accessing Web Based Management via HTTPS.
- 48I am unable to print from a client PC to a printer on a print server. (Linux)
- 49How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 50How to identify your Operating System (OS).