FAQs & Troubleshooting
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104 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Install the Brother Mobile Connect application (for mobile device)
- 2(Video) Paper is Jammed inside the Machine
- 3(Video) Paper is Jammed in the Back of the Machine
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5(Video) Paper is Jammed in the Output Paper Tray
- 6(Video) Paper is Jammed in the 2-sided Tray
- 7(Video) Paper is Jammed in the Paper Tray
- 8Out of Memory
- 9Wrong Toner or Wrong Toner Cartridge
- 10(Video) Load an Envelope (Manual Feed Slot)
- 11The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 12No Toner
- 13Size Error DX
- 14Check the remaining ink or toner level (Linux)
- 15After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 16Cartridge Error
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 18My Brother machine has no power.
- 19What is Toner Continue Mode?
- 20Change the printer driver settings (Windows)
- 21Self-Diagnostic
- 22Cannot Detect
- 23Toner Low or Prepare New Toner Cartridge
- 24Drum !
- 25Drum End Soon
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27Open the Status Monitor (Windows)
- 28What is the default password for my Brother machine?
- 29Media Mismatch
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32Cannot Print ##
- 332-sided Disable or 2-sided Disabled
- 34Toner Ended
- 35Manual Feed
- 36The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 37Check the firmware version.
- 38What is the default password for my BRAdmin or Web Based Management?
- 39Where can I find my Brother machine's serial number?
- 40What driver package format is supported by my Linux distribution?
- 41Where can I download Brother iPrint&Scan application for Mac?
- 42I am unable to print from a client PC to a printer on a print server. (Linux)
- 43Control Printer Driver settings (only available for Windows)
- 44How to identify your Operating System (OS).
- 45When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 46When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 47I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 48I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 49I cannot print from my computer via USB.
- 50The printer status is Offline or Paused.