FAQs & Troubleshooting
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131 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What is a "Generic PCL Driver"?
- 3I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 4Functions supported in the Windows 7 built-in drivers
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7Does NC-2200w work with Windows Vista?
- 8White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 9What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 10Delete print jobs from the print queue.
- 11Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 12Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 13How do I factory reset the print server?
- 14How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
- 15What is the BRAdmin Professional software used for?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17When printing with monochrome laser printer, the print position shifts. (Linux)
- 18A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 19I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 20When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 21Black toner marks appear across the page.
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23What driver package format is supported by my Linux distribution?
- 24Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 25I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 26To install the printer driver easily using a tool. (Linux)
- 27The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 28When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 29Can I print from or scan to Android™ Smartphone?
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 32The paper is skewed when it's printed.
- 33In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 34I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 35In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 36The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 37How can I clean the inside of the printer?
- 38Printouts have a curl or wave.
- 39What is UPnP and SSDP?
- 40Printouts (envelopes) have creases.
- 41Can I print from DOS applications?
- 42What can happen if the wrong paper is used in your machine.
- 43Can I print using the IPP protocol on Windows XP?
- 44What are the expected yields of the consumables?
- 45How do I change the print server password?
- 46The printed letters are slanted, positioned incorrectly.
- 47I cannot install the driver when using the Driver Install Tool. (Linux)
- 48Paper size settings are unavailable when I print from OpenOffice (Linux)
- 49All print jobs are aborted and nothing is printed. (Linux)
- 50I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)