FAQs & Troubleshooting
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181 Results
- 1What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 2Discover the MAC address of the Brother network card
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4How to identify your Operating System (OS).
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6WT Box End Soon
- 7Load paper in the paper tray
- 8I cannot print using my Brother machine on a wireless network (Windows)
- 9Adjust color settings by using the custom setting in the printer driver
- 10Jam Rear
- 11Replace Drum
- 12The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 13What is Brother iPrint&Scan?
- 14Printing on plain paper, thin paper, recycled paper or bond paper from the Manual feed slot (video instructions available)
- 15Change the printer driver settings (Windows/macOS)
- 16Carry out calibration to improve the color density
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18Add your Brother machine with AirPrint (macOS)
- 19Wireless setup is requesting a WPS PIN to complete the setup
- 20I cannot print using my Brother machine on a wireless network (Mac)
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22What is the Network Shared printing?
- 23No Tray
- 24The printer status is Offline or Paused.
- 25I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 26Toner Low
- 27Replace WT (waste toner) Box
- 28Reset the print server to the default factory settings.
- 29Replace Toner
- 30I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 31I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 32Check the firmware version.
- 33Printed pages are compressed, horizontal stripes appear, or characters in the top, bottom, left and right margins are cut off.
- 34Log Access Error
- 35Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 36Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 37Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 38Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 39Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 40Cartridge Error
- 41Drums End Soon/ Drum End Soon(X)
- 42Disable the APIPA protocol.
- 43What is the recommended paper?
- 44Print on envelopes, labels or thick paper from the Manual feed slot
- 45Print the Network Configuration List
- 46I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 47Jam Manual Feed
- 48The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 49Print the WLAN report
- 50Can I print from or scan to Android™ Smartphone?