FAQs & Troubleshooting
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196 Results
- 1The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 2Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I cannot find some option in the Printing preferences. (For Windows)
- 5Reset the print server to the default factory settings
- 6Connect my machine to the wireless network without using the Wireless Setup Wizard (macOS 10.15)
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Open the Status Monitor
- 10When I connect a network cable to the printer, I do not get any link lights.
- 11Printouts have toner specks.
- 12Replace the toner cartridge
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 16How to identify your Operating System (OS).
- 17How can I print the pages in reverse page order in Windows?
- 18What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 19What type(s) of connections can I use with my Brother machine and a wireless network?
- 20How can I clean the inside of the printer?
- 21Printouts have wrinkles or creases.
- 22What do the LED indications mean?
- 23What can happen if the wrong paper is used in your machine.
- 24What are the expected yields of the consumables?
- 25My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 26Print the Network Configuration List.
- 27The printed letters are slanted, positioned incorrectly.
- 28Paper size settings are unavailable when I print from OpenOffice (Linux)
- 29The downloaded driver's name is different from my machine's name. (Linux)
- 30Print command (LPR) (Linux)
- 31I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 32I am unable to print from a client PC to a printer on a print server. (Linux)
- 33I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 34To install the printer driver easily using a tool. (Linux)
- 35Windows 10 Support Information
- 36Install the built-in drivers (For Windows 8 and Windows 10)
- 37Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 38I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 39A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 40I cannot connect my machine to the wireless network.
- 41Important points you need to confirm before configuring your Brother machine for a wireless network.
- 42I cannot print from my computer via USB.
- 43I cannot print over a network using the XML Paper Specification Printer Driver.
- 44What is WPA-PSK/ WPA2-PSK, TKIP and AES?
- 45What is Ad-hoc mode?
- 46When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 47Uninstall the drivers. (Mac OS X 10.5)
- 48White lines appears down the page.
- 49I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 50Printouts are faint.