FAQs & Troubleshooting
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165 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 3Protect your Brother machine against unauthorised access over the network
- 4My Printer starts warming up in Sleep mode. What can I do?
- 5Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 6Delete print jobs from the print queue.
- 7I cannot find some option in the Printing preferences. (For Windows)
- 8Use the Universal Printer Driver for PCL
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10The printer prints unexpectedly or it prints garbage.
- 11How can I change the printer settings?
- 12What kind of paper can I use?
- 13Printouts have wrinkles or creases.
- 14I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 18Can I print from or scan to Android™ Smartphone?
- 19What are the expected yields of the consumables?
- 20Print the Network Configuration List.
- 21How can I activate/deactivate the Toner Save Mode?
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 24I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 25Verify the Brother machine connected to the Wired Network (For Windows)
- 26What is the difference between the toner cartridge and the drum unit?
- 27The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 28I cannot print from my computer via network. (For Windows)
- 29The printer status is Offline or Paused.
- 30Windows 7 Support Information
- 31How do I print a Test page?
- 32The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 33The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 34White Spots on black text and graphics at 75 mm (2.95 in.) intervals and Black Spots at 75 mm (2.95 in.) intervals.
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 37Print command (cupswrapper) (Linux)
- 38Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40Verify the Brother machine connected to the Wired Network (For Macintosh)
- 41How to identify your Operating System (OS).
- 42I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 43I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 44The paper is skewed when it's printed.
- 45How can I print the pages in reverse page order in Windows?
- 46Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 47Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 48Create or view a XML Paper Specification document
- 49Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 50When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?