FAQs & Troubleshooting
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164 Results
- 1Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 2What kind of memory can I use?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5What kind of envelopes should I avoid?
- 6What kind of paper can I use?
- 7When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 8The printer prints unexpectedly or it prints garbage.
- 9Printouts have a curl or wave.
- 10Printouts have wrinkles or creases.
- 11Printouts are faint.
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 14Functions supported in the Windows 7 built-in drivers
- 15I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 17Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 18The printed letters are slanted, positioned incorrectly.
- 19Output sheets are completely black.
- 20I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 21The printer prints incorrect information. Sometimes it prints a couple of characters and then ejects the page, etc..
- 22How can I change the IP address using the ARP and PING commands?
- 23Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 24I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 25Delete print jobs from the print queue.
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 28Can I print from or scan to Android™ Smartphone?
- 29I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 30I cannot print from my computer via network. (For Macintosh)
- 31I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 32Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 33How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 34What kind of USB cable should I use?
- 35Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 36I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 37Replace the drum unit.
- 38Can I print using the IPP protocol on Windows XP?
- 39How do I install additional memory?
- 40Print on envelopes.
- 41How do I clear paper jams?
- 42White spots appear in areas of dense black printing.
- 43To install the printer driver easily using a tool. (Linux)
- 44I want to print using CUPS while keeping SELinux enabled. (Linux)
- 45The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 46I cannot print from my computer via network. (For Windows)
- 47The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 48My Brother machine misfeeds paper.
- 49Why does the Drum LED light?
- 50The machine does not print anything.