FAQs & Troubleshooting
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164 Results
- 1The machine does not print anything.
- 2The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4What kind of envelopes should I avoid?
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6Printouts have wrinkles or creases.
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 8My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 9Can my printer send me an e-mail if there is a problem?
- 10Cannot print after a Windows 10 update (June 2020)
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 13I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 14The paper is skewed when it's printed.
- 15What is a Print Server?
- 16Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 17What do the LED indications mean?
- 18Printouts are with gray background.
- 19I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 20The driver installation finished successfully but I cannot print. (Linux)
- 21Open the Control Panel (For Windows)
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23The printer status is Offline or Paused.
- 24Can I buy any MICR toner?
- 25White spots appear in areas of dense black printing.
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 28Pre-Required Procedures (Linux)
- 29Windows 10 Support Information
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31How to identify your Operating System (OS).
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 34Functions supported in the Windows 7 built-in drivers
- 35I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 36Why are the alarm and data lights on?
- 37Data is sent from the PC but the printer does not print. However, the Data LED is blinking. What can I do?
- 38The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 39What kind of labels and transparencies can I use?
- 40Using the PING command to troubleshoot problems.
- 41I cannot print from Mac OS X.
- 42How do I turn off the Status Monitor using the USB port?
- 43The printer prints unexpectedly or it prints garbage.
- 44The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 45Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 46Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 47How can I change the IP address using the ARP and PING commands?
- 48Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 49I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 50When I connect the Brother machine to a USB hub, it doesn't work correctly.