FAQs & Troubleshooting
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88 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Replace Toner
- 3Jam Inside
- 4How to identify your Operating System (OS).
- 5Jam Tray
- 6What do the LED indications mean?
- 7Turn the Toner Save Mode on or off.
- 8What is Toner Continue Mode?
- 9Cartridge Error
- 10No Paper
- 11Clean the Drum Unit.
- 12Cover is Open
- 13Out of Memory
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16The Error LED is still on or flashing after I replace the drum unit with a new one.
- 17Wrong Paper Type
- 18Drum End Soon
- 19Can I use non-Brother or third party supplies with the Brother machine?
- 20Uninstall the drivers. (macOS 13 or greater)
- 21Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 22A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 23Delete print jobs from the print queue.
- 24Change the printer driver settings (Windows/macOS)
- 25Heater Error or Self-Diagnostic
- 26No Toner
- 27Drum !
- 28Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 29Replace Drum
- 30Print command (cupswrapper) (Linux)
- 31I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 32"Offline" appears on the Status Monitor.
- 33I cannot print from my computer via USB.
- 34Clean the corona wire of the drum unit.
- 35The driver installation finished successfully but I cannot print. (Linux)
- 36I want to print using CUPS while keeping SELinux enabled. (Linux)
- 37I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 38Check the firmware version.
- 39A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 40Toner Low
- 41Cooling Down
- 42Service Call
- 43What is the recommended paper?
- 44Uninstall the Brother Software and Drivers (Windows)
- 45Where can I download Brother iPrint&Scan application for Mac?
- 46Large characters are printed incorrectly. (Linux)
- 47Windows 10 Support Information
- 48A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 49Open the Status Monitor
- 50I can see some steam or moisture from the vents when printing.