FAQs & Troubleshooting
![]() |
Popular |
155 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Manual Feed Slot
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3How to identify your Operating System (OS).
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Add your Brother machine with AirPrint (macOS)
- 6The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7What is the default password for my Brother machine?
- 8I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10(Video) Set up your Brother machine
- 11Document Jam
- 12(Video) Document is Jammed under the Document Cover
- 13Cannot Detect
- 14Out of Memory
- 15(Video) Paper is Jammed in the Back of the Machine
- 16(Video) Paper is Jammed in the Paper Tray
- 17Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 18I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 19How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 20Protect your Brother machine against unauthorised access over the network
- 21Cannot Scan ##
- 22The printer status is Offline or Paused.
- 23What is the default password for my BRAdmin or Web Based Management?
- 24Drum !
- 25Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 26I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 27I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 28When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 29Cannot print after a Windows 10 update (June 2020)
- 30Where can I download Brother iPrint&Scan application for Mac?
- 31(Video) Remove Small Scraps of Paper Jammed in the ADF
- 32(Video) Document is Jammed in the Top of the ADF Unit
- 33Delete print jobs from the print queue.
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35No Paper / No Paper Tray1/Tray2/MP Tray
- 36(Video) Paper is Jammed inside the Machine
- 37Where can I find my Brother machine's serial number?
- 38Can I use non-Brother or third party supplies with the Brother machine?
- 39Vertical colored streaks or bands appear on the page
- 40I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 41What driver package format is supported by my Linux distribution?
- 42I installed scan-key-tool, but it does not work. (Linux)
- 43Command List of brscan. (Linux)
- 44Set up your Brother machine on a wireless network (Windows/macOS)
- 45I cannot print from my computer via USB.
- 46I cannot scan via network.
- 47The color of your printouts is not what you expected
- 48When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 49I cannot print full-page photos or images using Email Print.
- 50I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)