FAQs & Troubleshooting
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261 Results
- 1Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3Download a file from the "Downloads" section and save it to Windows 8 computer.
- 4Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 5I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 6The copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 7What is Brother iPrint&Scan?
- 8I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 9I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 10Which E-mail packages are compatible with ControlCenter3?
- 11How do I clear the message "Paper Jam Inside" from the LCD display?
- 12What can happen if the wrong paper is used in your machine.
- 13When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 14When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Cannot print after a Windows 10 update (June 2020)
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 20How to identify your Operating System (OS).
- 21Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 22When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 23I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 24I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 25I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 26Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 27When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 28How do I clear the message "Paper Jam Duplex" from the LCD?
- 29What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 30I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 31I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 32I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 33The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 34I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 35I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36Pre-Required Procedures (Linux)
- 37I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 40Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 41Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 42Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 43Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 44The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 45Can I print from or scan to Android™ Smartphone?
- 46Can I print from and scan to iPhone, iPod touch and iPad?
- 47I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 48Change the printer driver settings (Windows/macOS)
- 49The paper is skewed when it's printed.
- 50Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?