FAQs & Troubleshooting
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205 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2JAM INSIDE
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Can I use AirPrint with my Brother machine?
- 5JAM DUPLEX
- 6Jam Rear
- 7Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 8Black toner marks across the page
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Replace Toner
- 11All black
- 12White lines down the page
- 13When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 14What driver package format is supported by my Linux distribution?
- 15Curled or wavy
- 16Wrinkles or creases
- 17REPLACE DRUM
- 18CARTRIDGE ERROR
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 22Lines across the page
- 23When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 24Turn the Toner Save mode on or off
- 25Page skewed
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 28I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 29Locate files scanned with ControlCenter2 (For Macintosh)
- 30TONER ENDED
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32Toner specks
- 33Can I use non-Brother or third party supplies with the Brother machine?
- 34Gray background
- 35Faint
- 36I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 37The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 38"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 39I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 40Print Unable
- 41NO TONER
- 42Clean the paper pick-up roller (video instructions available)
- 43MANUAL FEED
- 44Toner Low or Prepare New Toner Cartridge
- 45Curled (video instructions available)
- 46Poor fixing
- 47Drum End Soon
- 48Envelope creases
- 49White lines, bands or ribbing across the page
- 50White lines across the page