FAQs & Troubleshooting
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198 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2Scan and save a document in PDF format (Scan to File)
- 3How do I load envelopes into my machine?
- 4What driver package format is supported by my Linux distribution?
- 5The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7Load paper in the paper tray
- 8When I print, the pages are smudged with ink. What should I do?
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Replace Ink
- 11Can I use AirPrint with my Brother machine?
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 14One or more of my colors are not printing (blank). What can I do?
- 15Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 16Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18Locate files scanned with ControlCenter3 (For Windows)
- 19The edge of glossy paper is smudged.
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21How do I know which side up my photo paper should be in the tray?
- 22Ink Low
- 23I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 24Print using only the black ink cartridge when the Color cartridges have run out.
- 25Where can I get FaceFilter Studio and what can I do with this application?
- 26Is my Brother machine compatible with Windows Vista?
- 27When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 28When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 29Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 30When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 31When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 32I'm using Macintosh. What is the PreScan option used for?
- 33Delete a network scanner entry. (Linux)
- 34Configure scan settings without administrator privileges (Linux)
- 35I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 36Windows 10 Support Information
- 37The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 38A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 39How do I clear the message "Cannot Detect" from the display?
- 40Scan a document into ScanSoft™ PaperPort™ 11SE
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 43Install PaperPort™ 12SE / 14SE onto Windows 10.
- 44Install BookScan & Whiteboard Suite onto Windows 10.
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47Delete print jobs from the print queue.
- 48Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 49Install the built-in drivers (For Windows 8 and Windows 10)
- 50I still receive the error message "Paper Jam" after I removed the jammed paper.