FAQs & Troubleshooting
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205 Results
- 15129/08/2011I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 15205/08/2011The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 15314/07/2011How do I load paper?
- 15415/06/2011I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 15528/04/2011The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 15608/11/2010When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 15703/11/2010The LCD displays an error code (number). What does it mean?
- 15826/10/2010When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 15921/10/2010How do I clear Machine Error 46?
- 16029/09/2010I'm having difficulty reading the information displayed on my Brother machine's LCD.
- 16123/09/2010The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 16223/09/2010I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 16317/09/2010In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 16427/08/2010When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 16521/06/2010When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 16603/06/2010How do I know which side up my photo paper should be in the tray?
- 16726/04/2010When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 16831/03/2010When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 16909/02/2010My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 17024/09/2009How do I print envelopes?
- 17104/08/2009"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 17204/08/2009I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 17310/07/2009I cannot feed the paper from the Photo Paper Tray.
- 17407/07/2009When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 17507/04/2009I'm unable to access the memory (media) card in the media slot. What can I do?
- 17626/03/2009I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 17723/03/2009I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 17812/03/2009Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 17910/03/2009Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 18009/10/2008Why is it necessary for my machine to go through regular cleaning cycles?
- 18129/10/2007I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 18226/10/2007I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 18309/10/2007I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 18420/08/2007Can I print using only the black ink cartridge when the Color cartridges have run out?
- 18526/06/2007Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 18622/06/2007I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 18701/06/2007When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 18808/12/2006I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 18901/12/2006My machine is connected locally by USB. How can I install the Windows XP "Add Printer Wizard driver" for Windows Server™ 2003?
- 19021/11/2006When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 19112/10/2006What is MFL-Pro Suite Software?
- 19203/10/2006I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 19321/08/2006What is the difference between the Modern user interface and the Classic user interface of ControlCenter3?
- 19418/08/2006I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 19518/08/2006Is there any way to reduce Ink consumption?
- 19618/08/2006While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 19725/07/2006After I installed Sun JavaVM, some applications will not work correctly.
- 19818/07/2006I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 19913/07/2006How do I clean the Scanner to improve the copy quality?
- 20004/07/2006What kind of Media Adapter can I use?