FAQs & Troubleshooting
![]() |
Popular |
212 Results
- 151Send a PC-FAX
- 152Scan and save a document in PDF format for Windows (Scan to File)
- 153When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 154Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 155Scan a document in Windows 8 and Windows 10.
- 156The keys on the control panel do not respond or triple beep when I press them.
- 157I am having a problem receiving faxes.
- 158I am experiencing problems sending a fax.
- 159Clean the scanner to improve the copy or fax quality.
- 160I cannot install the driver when using the Driver Install Tool. (Linux)
- 161I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 162I cannot install Brother drivers on Debian 10 or later (Linux)
- 163The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 164Check the remaining ink or toner level (Linux)
- 165"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 166Large characters are printed incorrectly. (Linux)
- 167When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 168Uninstall Scan-key-tool. (Linux)
- 169I want to print using CUPS while keeping SELinux enabled. (Linux)
- 170Uninstall printer drivers (Linux)
- 171Firewall port requirements of the Scan Key Tool (Linux)
- 172A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 173Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 174Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 175Install the built-in drivers (For Windows 8 and Windows 10)
- 176Printing/ Scanning with a mobile device
- 177Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 178The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 179The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 180What is Toner Continue Mode?
- 181Important points you need to confirm before configuring your Brother machine for a wireless network.
- 182Print the WLAN report
- 183Scan a document and e-mail it as an attachment. (For Windows)
- 184Discover the MAC address of the Brother network card
- 185Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 186I cannot print from my computer via USB.
- 187When I scan a document using ControlCenter, the scanned file size is too big.
- 188No Drum
- 189Fuser Error or Self-Diagnostic
- 190Is my Brother machine compatible with third party print servers?
- 191Why doesn't my Brother machine have a dial tone?
- 192Verify if the Brother machine has a dial tone
- 193I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 194I cannot scan via USB. (Mac OS X)
- 195I'm having an issue with the print quality.
- 196I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 197I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 198How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 199In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 200Scan a document in Mac OS X 10.7.