FAQs & Troubleshooting
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- 151When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 152I cannot print from my computer via USB.
- 153When I scan a document using ControlCenter, the scanned file size is too big.
- 154I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 155I am using Mac OS X 10.5. When printing with the BR-Script Printer Driver, the black color is ruddy.
- 156When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 157I cannot print over a network using the XML Paper Specification Printer Driver.
- 158I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 159When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 160When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 161The toner does not fix to paper well. (Poor fixing)
- 162When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 163Check the Node Name of the Brother machine
- 164Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 165The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 166I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 167The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 168I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 169When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 170What is MFL-Pro Suite Software?
- 171What is the recommended paper?
- 172I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 173Where do I find manuals for my Brother machine?
- 174I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 175Configure and use the Scan Key Tool (Linux)
- 176Scan using XSane or GIMP (Linux)
- 177I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 178I cannot scan when using SELinux (Security-Enhanced Linux)
- 179I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 180When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 181How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 182I am unable to print from a client PC to a printer on a print server. (Linux)
- 183To install the printer driver easily using a tool. (Linux)
- 184Check the firmware version.
- 185"Offline" appears on the Status Monitor.
- 186Open the Status Monitor
- 187Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 188The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 189Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 190I am sharing my Brother machine. I can print but cannot scan.
- 191I can print but cannot scan via network. (For Windows)
- 192I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 193Scan a document using "Scanner and Camera Wizard" in Windows XP
- 194The keys on the control panel do not respond.
- 195Uninstall the drivers. (Mac OS X 10.5)
- 196Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 197Where can I find my Brother machine's serial number?
- 198Clean the scanner to improve the copy or fax quality
- 199I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 200The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)