FAQs & Troubleshooting
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191 Results
- 101Clean the corona wire
- 102I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 103Scan using XSane or GIMP (Linux)
- 104I installed scan-key-tool, but it does not work. (Linux)
- 105I cannot install the Brother printer driver (macOS 11 or later)
- 106(Video) Update the Driver or Firmware for your Brother machine
- 107Update the Driver or Firmware for your Brother machine
- 108Check the firmware version.
- 109Unpack your Brother machine
- 110"Offline" appears on the Status Monitor.
- 111Open the "Scanners and Cameras" and Properties.
- 112Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 113I cannot scan via USB. (Mac OS X)
- 114Clean the drum unit
- 115When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 116Scan a document in Windows 8 and Windows 10.
- 117Print a report that will show a listing of faxes I sent and received.
- 118I am having a problem receiving faxes.
- 119Confirm that a FAX I sent was received correctly.
- 120What can happen if the wrong paper is used in your machine.
- 121Set the Sleep Mode Countdown
- 122"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 123Large characters are printed incorrectly. (Linux)
- 124When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 125Delete a network scanner entry. (Linux)
- 126Important points for specifying the scan area (Linux)
- 127Uninstall Scan-key-tool. (Linux)
- 128How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 129I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 130Send a fax using PC-FAX with LPD/LPRng (Linux)
- 131Uninstall printer drivers (Linux)
- 132Firewall port requirements of the Scan Key Tool (Linux)
- 133Install PaperPort™ 12SE / 14SE (Windows)
- 134Windows 10 Support Information
- 135What is the difference between the toner cartridge and the drum unit?
- 136Scan and save a document in PDF format for Windows (Scan to File)
- 137Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 138Why doesn't my Brother machine have a dial tone?
- 139Clean the paper pick-up roller
- 140My Brother machine has no power.
- 141In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 142Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 143When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 144I am experiencing problems sending a fax.
- 145Set the date and time.
- 146I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 147Clean the scanner to improve the copy or fax quality.
- 148I cannot install the driver when using the Driver Install Tool. (Linux)
- 149Configure and use PC-FAX (CUPS) (Linux)
- 150The downloaded driver's name is different from my machine's name. (Linux)