FAQs & Troubleshooting
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390 Results
- 101The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 102Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 103Can I change the amount of time my Brother machine stays in each mode?
- 104I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 105Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 106How do I send the same fax to multiple fax numbers? (Broadcasting)
- 107Paper Jam
- 108When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 109When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 110I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 111How do I load paper in paper tray#2?
- 112I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 113Add your Brother machine with AirPrint (macOS)
- 114The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 115When I print images, the quality is not good (Linux)
- 116My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 117The downloaded driver's name is different from my machine's name. (Linux)
- 118Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 119When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 120I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 121I cannot print using my Brother machine on a wireless network (Mac)
- 122Install PaperPort™ 12SE onto Windows 10.
- 123I cannot save a file downloaded from the Brother support website (For Windows)
- 124Combine multiple scanned documents into a single file with PaperPort™
- 125Open the Status Monitor
- 126Install the built-in drivers (For Windows 8 and Windows 10)
- 127I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 128Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 129Print a web page from iPrint&Scan when using an Android™ mobile device.
- 130The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 131Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 132I cannot start ControlCenter4.
- 133I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 134Why does the message "No Response/Busy" appear on my Transmission Verification Report?
- 135Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 136Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 137How do I turn off my Brother machine's Secure Function Lock feature?
- 138How many times will my Brother machine automatically redial a number?
- 139Unable to Print XX
- 140Ink Low
- 141Scan and save a document in PDF format for Windows (Scan to File)
- 142Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 143I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 144Receive faxes when the Brother machine is in Manual Mode.
- 145Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 146Can I restrict access to certain operations on my Brother machine?
- 147Wrong Paper Size
- 148I updated the Web BRAdmin and cannot enable the logging function.
- 149Where can I get FaceFilter Studio and what can I do with this application?
- 150What type(s) of connections can I use with my Brother machine and a wireless network?