FAQs & Troubleshooting
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126 Results
- 10124/08/2006I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 10222/08/2006I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 10322/08/2006When I connect two Brother products to one PC which is using a USB and parallel cable, I can't scan via the parallel cable. Why?
- 10421/08/2006Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 10521/08/2006Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 10618/08/2006How do I clear the message "MFC is Busy" or "Connect Failure"?
- 10718/08/2006When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 10824/07/2006I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 10924/05/2006I cannot receive a color fax. Why?
- 11023/05/2006I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 11112/05/2006When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 11211/05/2006How do I replace the Ink Cartridge?
- 11310/05/2006Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 11427/04/2006I'm using Macintosh®. What are the settings in the Scanner window used for?
- 11525/04/2006Where is the full User's Guide? I can't find enough information in the paper manual.
- 11603/04/2006When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 11703/04/2006I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 11803/04/2006When trying to print from Mac OS® X the print queue is stopped.
- 11930/03/2006When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 12016/03/2006The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 12128/02/2006The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 12228/02/2006The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 12315/02/2006When I share a FAX/ DCP/ MFC via a Windows® XP PC, the machine prints garbage characters. What can I do?
- 12410/01/2006What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 12508/11/2005Vertical streaks appear in my copies.
- 12627/10/2005My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?