FAQs & Troubleshooting
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201 Results
- 10117/10/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10217/07/2018MANUAL FEED
- 10317/07/2018What kind of paper can I use?
- 10417/07/2018Print on envelopes, labels, or thick paper from the manual feed slot.
- 10517/07/2018White lines across the page
- 10613/07/2018Hollow print
- 10707/04/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10821/11/2016Replace Toner
- 10915/07/2016Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 11025/03/2016A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 11125/03/2016When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11225/03/2016Windows 10 Support Information
- 11325/03/2016Possible solutions for print quality issues
- 11425/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11525/03/2016The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 11625/03/2016What is the difference between the toner cartridge and the drum unit?
- 11725/03/2016Can I use AirPrint with my Brother machine?
- 11825/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 11925/03/2016Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 12025/03/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 12125/03/2016Can I print from or scan to Android™ Smartphone?
- 12225/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 12324/03/2016When I scan a document using ControlCenter, the scanned file size is too big.
- 12424/03/2016TONER ENDED
- 12524/03/2016When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12624/03/2016Is my Brother machine compatible with third party print servers?
- 12724/03/2016I cannot scan via USB. (Mac OS X)
- 12824/03/2016Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 12924/03/2016I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 13024/03/2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 13124/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 13224/03/2016Size mismatch
- 13324/03/2016In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 13424/03/2016Scan a document in Mac OS X 10.7.
- 13524/03/2016Drum End Soon
- 13623/03/2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 13710/07/2015Clean the paper pick-up roller (video instructions available)
- 13810/07/2015Curled (video instructions available)
- 13909/07/2015Clean the corona wire
- 14006/04/2015Is my Brother machine compatible with Windows Vista?
- 14116/12/2014How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 14215/12/2014Can I check the remaining life of my Brother machine's drum?
- 14327/11/2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 14425/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 14520/11/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 14619/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14720/02/2014Check the firmware version.
- 14817/01/2014JAM INSIDE
- 14925/04/2013JAM TRAY 1
- 15009/04/2013Scan a document and e-mail it as an attachment using the SCAN key on my Brother machine