FAQs & Troubleshooting
Latest |
236 Results
- 10125/03/2016The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 10225/03/2016What is the difference between the toner cartridge and the drum unit?
- 10325/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 10425/03/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 10525/03/2016What is the Network Shared printing?
- 10625/03/2016Can I print from or scan to Android™ Smartphone?
- 10725/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 10824/03/2016When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10924/03/2016I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 11024/03/2016I cannot scan via USB. (Mac OS X)
- 11124/03/2016Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 11224/03/2016I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 11324/03/2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 11424/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 11524/03/2016Scan a document in Mac OS X 10.7.
- 11624/03/2016I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 11723/03/2016What can happen if the wrong paper is used in your machine.
- 11823/03/2016What is the BRAdmin Professional software used for?
- 11921/04/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12025/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 12120/11/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 12219/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12318/06/2014How can I improve poor print quality ?
- 12405/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 12520/02/2014Check the firmware version.
- 12629/01/2014Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 12727/01/2014I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 12827/01/2014"Paper Jam Inside" error appears on the LCD. What should I do?
- 12927/01/2014"Paper Jam Rear" error appears on the LCD. What should I do?
- 13027/01/2014"Paper Jam Tray" error appears on the LCD. What should I do?
- 13127/01/2014I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 13227/01/2014I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 13317/01/2014Change the user interface of ControlCenter3
- 13417/01/2014I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 13517/01/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 13617/01/2014Scan an image and insert it in a Windows XP application
- 13717/01/2014Scan a document from a Windows XP application
- 13817/01/2014I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 13923/10/2013I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 14017/05/2013The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 14115/05/2013How can I clear the "Drum Error" or the "Dust on Drum" error message on the LCD?
- 14214/05/2013How do I clean white or black spots on printed documents?
- 14313/05/2013How can I re-install the drivers?
- 14410/05/2013When scanning a document to be copied, the LCD shows "OUT OF MEMORY". What should I do?
- 14509/05/2013How can I improve the copy quality?
- 14609/05/2013How do I clear vertical lines or streaks that appear in the copies I made?
- 14727/03/2013I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 14826/02/2013Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 14928/01/2013The keys on the control panel do not respond.
- 15011/01/2013I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.