FAQs & Troubleshooting
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205 Results
- 10111/05/2015I cannot pull the paper tray out of my machine. What can I do?
- 10211/05/2015The ink bleeds and the letters look fuzzy on my printed documents. What can I do?
- 10311/05/2015How do I start ControlCenter3?
- 10411/05/2015When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 10511/05/2015When printing from my Apple Mac OS X, the print is coming out mirrored.
- 10611/05/2015The Printer Driver does not show print resolution. How do I determine the resolution settings?
- 10711/05/2015One or more of my colors are not printing (blank). What can I do?
- 10811/05/2015Glossy Paper does not feed correctly. What can I do?
- 10911/05/2015When scanning to OCR from PaperPort® SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 11011/05/2015When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 11111/05/2015I'm using Windows and the print speed is too slow. What can I do?
- 11211/05/2015Why can't I print when an ink cartridge is empty?
- 11311/05/2015Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 11411/05/2015Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 11511/05/2015Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 11603/04/2015How do I clear the message "PAPER JAM" from the display?
- 11725/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 11820/11/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 11919/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12004/06/2014The edge of glossy paper is smudged.
- 12120/02/2014Check the firmware version.
- 12229/01/2014When I print photos, the color quality is not good.
- 12327/01/2014Improve poor print quality.
- 12427/01/2014How do I replace the Ink Cartridge?
- 12517/01/2014Change the user interface of ControlCenter3
- 12617/01/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 12717/01/2014Scan an image and insert it in a Windows XP application
- 12817/01/2014Scan a document from a Windows XP application
- 12914/05/2013How do I clear the message "INK EMPTY" from the display?
- 13013/05/2013How do I re-install the drivers?
- 13126/02/2013Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 13228/01/2013The keys on the control panel do not respond.
- 13319/11/2012I cannot make borderless prints.
- 13402/08/2012The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 13518/07/2012The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 13611/05/2012Scan a document from a Windows Vista application
- 13711/05/2012Where can I find my Brother machine's serial number?
- 13826/04/2012Where is the USB port on the machine?
- 13919/01/2012"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 14015/11/2011I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 14115/11/2011When I print, the pages are smudged with ink. What should I do?
- 14208/11/2011Scan a document from the Windows Vista Photo Gallery
- 14307/11/2011I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 14404/11/2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 14502/11/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 14602/11/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 14731/10/2011I'm using Macintosh. What is the PreScan option used for?
- 14828/09/2011Scan a document in Mac OS X 10.6.
- 14926/09/2011When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 15031/08/2011I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.