FAQs & Troubleshooting
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190 Results
- 101In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 102Scan a document using "Scanner and Camera Wizard" in Windows XP
- 103Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 104Scan an image and insert it in a Windows XP application
- 105Scan a document in Windows 8 and Windows 10.
- 106Glossy Paper does not feed correctly. What can I do?
- 107Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 108When I print, the pages are smudged with ink. What should I do?
- 109Where is the USB port on the machine?
- 110Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 111I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 112Improve poor print quality.
- 113How do I re-install the drivers?
- 114The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 115When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 116I'm using Windows and the print speed is too slow. What can I do?
- 117I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 118I cannot install the driver when using the Driver Install Tool. (Linux)
- 119Scan using XSane or GIMP (Linux)
- 120When I print images, the quality is not good (Linux)
- 121Paper size settings are unavailable when I print from OpenOffice (Linux)
- 122My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 123When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 124I installed scan-key-tool, but it does not work. (Linux)
- 125Delete a network scanner entry. (Linux)
- 126Configure scan settings without administrator privileges (Linux)
- 127I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 128I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 129Open the Status Monitor
- 130I cannot make borderless prints.
- 131A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 132I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 133I cannot scan via USB. (Mac OS X)
- 134Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 135When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 136When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 137Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 138When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 139When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 140Scan a document in Mac OS X 10.7.
- 141Scan a document from a Windows XP application
- 142Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 143Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 144Set the date and time
- 145How do I clean the Scanner to improve the copy quality?
- 146Is there a way to view how much ink is remaining?
- 147When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 148When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 149The LCD displays an error code (number). What does it mean?
- 150The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)