FAQs & Troubleshooting
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191 Results
- 51I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 52I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 53I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 54What kind of envelopes and labels are recommended for printing?
- 55Download a file from the "Downloads" section and save it to Windows 8 computer.
- 562-sided Disable or 2-sided Disabled
- 57Out of Memory
- 58What is Distinctive Ring and how do I program it?
- 59White spots or black spots at 94 mm (3.7 in.) intervals
- 60White lines down the page
- 61White lines, bands or ribbing across the page
- 62White lines across the page
- 63Ghost
- 64Black lines down the page
- 65Delete print jobs from the print queue.
- 66Can I use AirPrint with my Brother machine?
- 67What is Toner Continue Mode?
- 68Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 69When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 70Can I use non-Brother or third party supplies with the Brother machine?
- 71What can happen if the wrong paper is used in your machine.
- 72Print on envelopes, labels, or thick paper from the manual feed slot.
- 73Install the built-in drivers (For Windows 8 and Windows 10)
- 74Scan a document in Windows 8 and Windows 10.
- 75My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 76The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 77Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 78I cannot print from my computer via USB.
- 79TONER ENDED
- 80Scan multiple pages into one file instead of each scan being saved as a separate file.
- 81Size Error DX or Size Error 2-sided
- 82Size mismatch
- 83Scan a document into PaperPort™ using the TWAIN driver
- 84Drum End Soon
- 85I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 86Configure the Scan to Email Feature (Linux)
- 87I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 88Open the Control Panel (For Windows)
- 89When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 90Uninstall the drivers. (macOS 13 or greater)
- 91I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 92Configure and use the Scan Key Tool (Linux)
- 93"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 94When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 95Important points for specifying the scan area (Linux)
- 96I cannot install the Brother printer driver (macOS 11 or later)
- 97Combine multiple scanned documents into a single file with PaperPort™
- 98What is the difference between the toner cartridge and the drum unit?
- 99Select Receive mode.
- 100Scan Unable xx