FAQs & Troubleshooting
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390 Results
- 51How do I clear the message "Cannot Detect" from the display?
- 52Scan and save a document in PDF format for Macintosh (Scan to File)
- 53Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 54When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 55Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 56When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 57Out of Memory
- 58Where can I find my Brother machine's serial number?
- 59Why are the faxes I send always received with a black vertical line down the page?
- 60I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 61The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 62When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 63How do I factory reset the network settings?
- 64Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 65While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 66I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 67I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 68I cannot install Brother drivers on Debian 10 or later (Linux)
- 69When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 70A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 71Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 72Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 73Open the "Scanners and Cameras" and Properties.
- 74I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 75Print the WLAN report
- 76The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 77Scan a document and open the scanned image with a graphics application using the SCAN key on my Brother machine
- 78How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 79I'm having trouble reading the information on my Brother machine's LCD. How can I adjust the LCD's contrast and brightness?
- 80Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 81My machine does regular cleaning cycles in the night. How can I correct this?
- 82Why doesn't my Brother machine have a dial tone?
- 83When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 84What is "Easy Receive" or "Fax Detect" and how does it work?
- 85Can I use voice mail on the same line as my Brother machine?
- 86Glossy Paper does not feed correctly.
- 87Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 88The keys on the control panel do not respond.
- 89After I installed Sun JavaVM, some applications will not work correctly.
- 90Paper Jam
- 91Print a report that will show a listing of faxes I sent and received.
- 92I am having an issue receiving faxes.
- 93Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 94Replace Ink
- 95What is the "Station ID" and how do I set it?
- 96I'm unable to access the memory (media) card in the media slot. What can I do?
- 97How do I load paper in paper tray#2?
- 98I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 99I cannot install the driver when using the Driver Install Tool. (Linux)
- 100Wireless setup is requesting a WPS PIN to complete the setup