FAQs & Troubleshooting
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323 Results
- 51Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 52I keep getting the error message "Authenticate Err (Authentication error)".
- 53I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 54Locate files scanned with ControlCenter2 (For Macintosh)
- 55Locate files scanned with ControlCenter3 (For Windows)
- 56I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 57Change the printer driver settings (Windows/macOS)
- 58Belt End Soon
- 59When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 60I can print but cannot scan via network. (For Mac)
- 61I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 62No Waste Toner
- 63I'm having a problem with the print quality. How can I solve it?
- 64I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 65Carry out calibration to improve the color density
- 66I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 67I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 68Toner Low
- 69I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 70Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 71How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 72Jam Inside
- 73Out of Memory
- 74When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 75When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 76Install additional memory.
- 77I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 78I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 79I cannot install the driver when using the Driver Install Tool. (Linux)
- 80My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 81What driver package format is supported by my Linux distribution?
- 82"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 83The driver installation finished successfully but I cannot print. (Linux)
- 84Use the Network Connection Repair Tool (Windows)
- 85A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 86Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 87Print on plain paper or bond paper from the Manual feed slot
- 88The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 89Do I need a telephone line to send and receive faxes with my Brother machine?
- 90The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 91Scan and save a document in PDF format (Scan to File)
- 92Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 93Scan a document in Windows 8 and Windows 10.
- 94Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 95I am experiencing problems sending a fax.
- 96I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 97Configure the Scan to Email Feature (Linux)
- 98I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 99My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 100I cannot send a fax using PC-FAX (Windows 10)