FAQs & Troubleshooting
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- 51When I scan a document using ControlCenter, the scanned file size is too big.
- 52The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 53Windows 7 Support Information
- 54Scan and save a document in PDF format (Scan to File)
- 55Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 56How do I load legal size paper in the paper tray?
- 57How can I improve poor print quality ?
- 58I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 59Uninstall the drivers. (Mac OS X 10.5)
- 60How do I clear vertical lines or streaks that appear in the copies I made?
- 61I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 62I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 63Paper size settings are unavailable when I print from OpenOffice (Linux)
- 64When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 65I installed scan-key-tool, but it does not work. (Linux)
- 66Windows 10 Support Information
- 67Delete print jobs from the print queue.
- 68Open the Control Panel (For Windows)
- 69The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 70The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 71I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 72I cannot print from my computer via USB.
- 73Change the printer driver settings (Windows/macOS)
- 74I cannot print from my computer via network. (For Windows)
- 75I am sharing my Brother machine. I can print but cannot scan.
- 76I can print but cannot scan via network. (For Macintosh)
- 77I can print but cannot scan via network. (For Windows)
- 78I can receive a fax, but cannot receive a telephone call.
- 79"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 80I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 81I cannot scan via USB. (Mac OS X)
- 82I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 83When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 84How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 85I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 86I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 87I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 88Change the user interface of ControlCenter3
- 89Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 90I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 91I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 92Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 93How do I check if the MFC has faxes in its memory when it has a mechanical problem?
- 94How do I check if the MFC has faxes in its memory?
- 95How can I change the print resolution?
- 96"Document Jam" error appears on the LCD. What should I do?
- 97Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 98When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 99When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 100Change Drum Soon