FAQs & Troubleshooting
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225 Results
- 51I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 52I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 53The downloaded driver's name is different from my machine's name. (Linux)
- 54The driver installation finished successfully but I cannot print. (Linux)
- 55When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 56I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 57Command List of brscan. (Linux)
- 58Important points for specifying the scan area (Linux)
- 59I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 60When printing with monochrome laser printer, the print position shifts. (Linux)
- 61ControlCenter3 displays a blank screen at startup (Windows)
- 62Install PaperPort™ 12SE / 14SE onto Windows 10.
- 63Windows 10 Support Information
- 64Open the Status Monitor
- 65Delete print jobs from the print queue.
- 66Open the Control Panel (For Windows)
- 67The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 68Can I use AirPrint with my Brother machine?
- 69How to identify your Operating System (OS).
- 70The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 71I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 72I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 73The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 74Locate files scanned with ControlCenter3 (For Windows)
- 75I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 76How do I make my faxed documents lighter or darker? (Fax Contrast)
- 77I cannot print from my computer via USB.
- 78Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 79The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 80I can receive a fax, but cannot receive a telephone call.
- 81Windows 7 Support Information
- 82The paper is skewed when it's printed.
- 83I cannot scan via USB. (Mac OS X)
- 84When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 85Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 86I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 87How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 88I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 89Which E-mail packages are compatible with ControlCenter3?
- 90Scan an image and insert it in a Windows XP application
- 91Scan a document in Windows 8 and Windows 10.
- 92Transfer faxes to the PC when my machine has a mechanical problem
- 93How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 94What is Distinctive Ring and how do I program it?
- 95Where can I find my Brother machine's serial number?
- 96Why doesn't the machine answer when receiving a call?
- 97When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 98I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 99I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 100I cannot install the driver when using the Driver Install Tool. (Linux)